The Best Gift Ever!
Special Discount Code(10% off)：BAVIP10
🎄🐶The Perfect Christmas Gift For Pet Lovers!
Discover the warmth of a handcrafted mug that not only holds your beverage but also the spirit of your beloved pet. Our Hand Painted Pet Portrait Tumblers are more than just drinkware; they're a personalized tribute to your four-legged friends, carefully sculpted and painted to bring their charm to your daily routine.
👉Mug Size
Our Personalized Hand-painted Pet Portrait Mugs are available in three sizes: 20 oz (590 ml), 30 oz (890 ml) and 40 oz (1180 ml). If you want to print more pet portraits on the mug, choose a mug that is as large as possible.
👉Care instructions
1. Cleaning: Use warm water and non-abrasive detergent to clean, avoid using strong acid or alkali detergent, to prevent damage to the surface of the cup.
2. Avoid high temperatures: Do not place the mug in a high temperature environment outside the microwave to avoid cracking or deformation. If the cup has a metal or non-heat-resistant decoration, do not put it in the microwave.
3. Store: Try to store the mug in a dry, cool place, away from direct sunlight, to prevent color fading or material aging. Mugs can be placed in cabinets to avoid direct contact with other items, reducing the risk of collisions and scratches.
4. Avoid sharp temperature differences: Do not pour hot drinks directly into cold mugs, or put hot mugs into ice water to avoid cracking the cup due to too much temperature difference.
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Our Guarantee:
Our Guarantee:We stand behind our products with a risk-free 90-day guarantee. If you're not completely satisfied for any reason, reach out to us, and we'll make it right!
💌 24/7 Support: We're here for you! Contact us via email at support@babacustom.com for any assistance.
🥰 Thank You for Visiting Our Shop! Your support means the world to us!
Normally you will receive your order in 10-35 business days from the date that it is placed.
Processing Time:
We need 3-10 days to process your order and we will arrange the shipment according to the order time.
Please note: holidays & weekends are not included.
Shipping Time:
The shipping will take 7-25 business days to reach destination countries.
Once your order is shipped out, Notification email with International e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time
The Standard of Shipping:
We offer free shipping on orders over $59. For orders under $59, we charge a $6.9 shipping rate.
Shipping Regions:
Australia, Austria, Bulgaria, Canada, France, Germany, ltaly, Mexico, New Zealand, Saudi Arabia, Spain, Sweden, Switzerland, United Arab Emirates, United kingdom, United States
Delivery:
If you want to track your order, you can click on the 'track your order' or get in contact with us:support@babacustom.com
Shipping Delays:
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and may take longer than the expected date due to invalid address, customs clearance procedures, or other causes.
Please note: If you Have not seen the delivery information when you click the order tracking link, please don’t worry! Sometimes, the package goes from our transfer point to the shipper’s first scan at one of its destinations, there may be 24 hours delay in viewing the tracking progress.
We support a 30-day return policy.
Return & Exchange Service Procedure
STEP 1
Contact Customer Service and request return detail.
Email: support@babacustom.com
STEP 2
Customer will receive an email notification once your request is approved.
STEP 3
The customer packs the package and sends it.
STEP 4
Get Refund or Replacement after we receive the products.
FULL COVERAGE Return/Exchange Policy
The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
- The product customization information does not match or there's an error in customization.
- We sent the wrong order or item(s), you received any broken items, or the quality of the product you received is poor/defective.
- Unclear pictures rendering or lettering
- Wrong or mismatched size;
NO RETURN & EXCHANGE
The following reasons are NOT covered by our 30 day return policy. We are not liable for these issues.
- Products that exceed the return processing time limit (30 days after the order is signed).
- The non-quality issue for personalized products.
- Product damaged by misuse, mishandling, or poor maintenance.
- Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
- Chose the wrong size for the product.
- Personal Reasons due to personal taste, change of mind etc.
- Partial returns or exchange of products from a set item is not acceptable.
Precautions for return and exchange
- Items that are being returned should be new and unworn. They should be kept in its original condition in which you received.
- Coupon codes expires after using cannot be restored after return.
- For personalized products, if you need to cancel or replace the product or replace the personalized content. You will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
- We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.